Music Licensing We are here to guide you when it comes to what is acceptable as far as the music content for your On Hold audio. Is your current On Hold Music legal?

Not Acceptable
The use of copyrighted music is not for free use in the public domain. That means playing your radio, favorite CDs, or Mp3 music files through your On Hold system would be considered copyright infringement and may be subject to large fines or even lawsuits from the copyright holder.

The most common issue we run into would be the following example: John Smith from a restaurant called "New York Pasta" would like to produce an On Hold program with background music consisting of "New York New York" by Frank Sinatra. Unless the restaurant has been granted rights to use that song for the purposes of advertising, it would be considered copyright infringement and subject to large fines.

To obtain rights for use, one must contact the copyright holder and negotiate terms for using the song or a replication of it.

Acceptable
When you purchase On Hold services from a Music On Hold or Message On Hold vendor, it is usually the vendor that takes care of all music licensing fees. Or you may be charged a recurring licensing fee for the right to use the music.

On Hold 123, Inc. offers services with music licensing fees already paid. Thanks to our relationships with specific music providers, we are able to offer a wide selection of music choices. By paying OUR fees to these providers, we have been granted the right to use all of the music within the context of productions from our studios for any and all purposes in all media, whether now known or hereafter developed throughout the world, in perpetuity.

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